Politique de remboursement
Inslogic accepts returns for refunds or exchanges, subject to the following:
14 Days
You can return purchased items to Inslogic within 14 days of the date they were shipped to you. After 14 days, we do not accept returns. See our Warranty Policy for warranty service and procedures.
Condition
The item must be unused, undamaged, complete with all parts and accessories, in the same condition you received it, and in its original packaging. Consumables, such as resin and resin tanks, will not be accepted if packaging is opened.
Return to Manufacturer Authorization (RMA)
Before returning an item, contact us at support@inslogic.com, to explain the reason for the return, the details of your original order, and whether you want a refund or an exchange. As appropriate, we will issue you an RMA number, which you need to include in the package for the returned item, along with a copy of the original order information. We do not accept returned items for which an RMA has not been issued.
Return Shipping
Pack the item according to our instructions to prevent damage in transit. In case of a return, the customer will cover the cost of shipping. For other returns, you may want to insure the package for its value, as you will be responsible for any damage occurring in transit. Use a shipping service that allows you to track the package. You are responsible for paying all shipping and insurance costs for the return shipment. If you are seeking an exchange, you will also be responsible for all costs of shipping the new item to you.
Extraterritorial Returns
Inslogic is not responsible for any return shipping costs and any incidental fees or tariffs outside of our warranty and shipping zones indicated on our shipping page. You should familiarize yourself with your region’s customs policies and shipping providers.
Upon Receipt
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your request for refund or exchange has been approved. We may charge a fee for missing or used accessories.
Refund
If a refund is approved, a credit will automatically be applied to your credit card or original method of payment. This refund amount may take some time to show in your records, so before contacting Inslogic, please check with your credit card company, bank, or other payment service.
Exchange
If an exchange is approved, we will ship the new item to you, after payment of any applicable fee and shipping fees.
Cancel Order
Inslogic accepts order cancellations prior to product shipment or production. If the order is canceled, you will receive a full refund. We cannot cancel an order if the product has already shipped.
